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 Customer Support Knowledge Base 
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Joined: Tue Dec 14, 2010 4:57 pm
Posts: 58
Post Customer Support Knowledge Base
A major consideration when choosing our new Customer Support Software was the ability to successfully update customers with as little inconvenience as possible.

The smartertrack system has an industry leading searchable built in knowledge base.

See possible resolutions prior to ticket submission

When customers submit support tickets through the helpdesk portal, relevant knowledge base articles and resources are automatically displayed. These self-service resources can deliver answers to customers before they’ve finished filling out the support ticket—saving you time and inconvenience.

As our customers submit tickets we can analyise these and write articles based on supplying answers to commonly asked questions .

We hope that everyone, including our potential customers and casual browser will find the information contained in this knowledge base of interest.

You can find this resource on any of our support sites:

Sat Jul 07, 2012 10:33 am
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